MATERIALS & CARE

For regular care, gently vacuum upholstery using a soft brush attachment to remove dust and debris. For spills, blot immediately with a clean, absorbent cloth. Avoid rubbing, as this can spread the stain or push it deeper into the fibers. Always follow the specific care instructions provided with your product.

Clean spills promptly and avoid prolonged exposure to direct sunlight, which may cause colors to fade over time. Keep upholstered furniture away from excessive heat and moisture. We also recommend periodically rotating loose cushions, when applicable, to encourage even wear.

Acerka primarily ships with FedEx. Our packaging is carefully designed to protect each piece during transit, ensuring reliable and efficient delivery.

Avoid bleach, harsh chemicals, abrasive cleaners, and products not specifically designed for upholstery. When using a fabric cleaner, always test it first on a small, inconspicuous area. For difficult stains, professional upholstery cleaning is recommended.

Yes. Depending on the composition and weaving technique, subtle variations in texture, color, and weave may occur. Natural fibers such as linen can also display slubs and irregularities that are part of the material's character rather than imperfections.

Vacuum regularly, address spills immediately, and avoid placing upholstery in continuous direct sunlight. Some fabrics may naturally develop slight creasing or changes in texture with use, contributing to the relaxed character of the furniture.

No. Oak is a natural material, and variations in grain, knots, texture, and color are expected. These characteristics make every piece unique and should not be considered defects.

Dust regularly with a soft, dry or slightly damp cloth. For general cleaning, use a clean cloth with a small amount of mild, pH-neutral soap if necessary, then dry the surface immediately. Avoid abrasive cleaners and harsh chemicals.

Wipe spills immediately and use coasters, placemats, or trivets beneath drinks, hot objects, and decorative accessories. Avoid leaving standing water or moisture on the surface and never place extremely hot items directly on the wood.

Yes. As a natural material, oak may gradually change tone when exposed to air and light. This natural aging process can enrich the character of the wood. To encourage even coloration, avoid prolonged direct sunlight and occasionally reposition objects placed on the surface.

We recommend avoiding oils, waxes, polishes, or other treatments unless specifically indicated in the product's care instructions. These products can alter the original finish or create uneven coloration.

Natural stone is inherently unique. Variations in color, veining, mineral deposits, texture, and pattern are expected and mean that no two pieces will be exactly alike. Product photography represents the general appearance of the stone rather than the exact slab you will receive.

For everyday cleaning, use a soft cloth with water or a mild, pH-neutral cleaner suitable for natural stone. Wipe spills immediately and dry the surface after cleaning. Avoid abrasive products and acidic or alkaline household cleaners.

Yes. Natural stone can be porous and may absorb liquids if they remain on the surface. Wine, coffee, oils, citrus, vinegar, and other strongly colored or acidic substances should be wiped away immediately. We recommend using coasters and placemats to help protect the surface.

Yes. Veining, fissures, mineral deposits, small pits, pores, and variations in texture are natural characteristics of stone and are not considered defects. Travertine in particular naturally contains pits and cavities, some of which may be filled during production while smaller openings may remain visible.

Use coasters, placemats, and trivets to protect the stone from liquids, heat, scratches, and acidic substances. Never place extremely hot objects directly on the surface. Avoid dragging heavy or sharp objects across the stone, and clean spills as soon as they occur.

Due to the manufacturing process, subtle variations in color, thickness, transparency, and finish may occur. These variations are natural characteristics of glass and contribute to the individuality of each piece.

Yes. Small bubbles, slight ripples, optical variations, or subtle surface irregularities may occur during glass production. These characteristics are inherent to the material and manufacturing process and are not considered defects.

Colored glass can appear different depending on lighting conditions, surrounding colors, glass thickness, and viewing angle. Slight variations in color intensity and transparency may also occur between individual pieces.

Clean glass using a soft, lint-free cloth with water or a suitable glass cleaner. Avoid abrasive cleaners, scouring pads, or harsh chemicals that could scratch or damage the surface. Dry with a clean, soft cloth to minimize water marks.

Avoid impacts from hard or sharp objects and never drag objects across the glass surface. Use coasters or protective pads beneath decorative objects when appropriate. Avoid sudden or extreme temperature changes and do not place extremely hot objects directly on the glass.

Dust brass surfaces regularly with a soft, dry cloth. For fingerprints or light marks, use a clean, slightly damp cloth and dry the surface immediately. Avoid abrasive sponges, scouring pads, and aggressive cleaning products.

Depending on the finish, brass may naturally develop subtle changes in tone and patina over time. This is a characteristic of the material and can add depth and individuality to each piece.

We do not recommend using commercial metal polishes unless specifically indicated in the product's care instructions. Polishing compounds may alter or remove protective finishes and permanently change the appearance of the brass.

Avoid prolonged contact with liquids, acidic substances, chemicals, perfumes, and household cleaners. If a spill occurs, wipe it away promptly with a soft cloth and dry the surface thoroughly.

Yes. Subtle differences in tone, texture, and appearance can occur, particularly with hand-finished components. These variations are part of the character of the material and make each piece distinctive.