Refund policy
We want you to be happy with your Acerka furniture. Please review our return and refund policy below.
Standard Returns
You may request a return within 60 days after your order is delivered. To be eligible, items must be unused, in as-new condition, and in their original packaging. Proof of purchase, such as your order number or receipt, is required.
To start a return, contact us at info@acerka.com. If you purchased Redo return coverage at checkout, you can also start your return through the Redo Returns Portal.
A 5% restocking fee applies to approved returns. Original outbound shipping charges are non-refundable. If you purchased Redo return coverage, eligible return shipping is covered subject to Redo’s terms and eligibility requirements. Otherwise, you are responsible for return shipping costs, which are non-refundable.
Custom and Made-to-Order Items
Custom and made-to-order furniture is final sale and cannot be returned or refunded for a change of mind. This includes items with custom dimensions, personalized finishes, fabrics or colors, or special design modifications.
If a custom or made-to-order item arrives damaged or defective, please contact us. We encourage you to review all custom specifications carefully before placing an order.
Damaged or Defective Items
Contact us within 7 days after delivery if your item arrives damaged or defective. Include your order number, a description of the issue, and photos showing the damage or defect.
We’ll review the information and work with you on an appropriate resolution, which may include a repair, replacement, or refund.
Refunds
Once we receive and inspect your returned item, we’ll notify you whether your refund is approved. Approved refunds are processed to your original payment method within 3–5 business days. Your bank or payment provider may take additional time to post the credit.
If an item is returned used or damaged, we reserve the right to issue a partial refund or reject the return.
Questions?
Contact us through live chat, email at info@acerka.com, or phone at 866.6.ACERKA.