Shipping & Delivery
Acerka offers a unique 0 Claims Program
Backed by rigorous drop testing and FedEx packaging certification, to help ensure your order arrives safely and in excellent condition.
Processing & Lead Times
In-stock products ship within 1 business day. Products that are not in stock usually take 6 to 8 weeks to ship. Once your order has shipped, you will receive a confirmation email with your tracking information.
Shipping Costs & Delivery Methods
Acerka offers three delivery options with clear, straightforward pricing:
- Free Standard Delivery
- In-Room Delivery: $199
- White Glove Delivery: $299, or free on orders over $5,000
The applicable shipping cost will be displayed at checkout before you complete your purchase.
Where We Ship
We currently ship throughout the contiguous United States (the lower 48 states).
For Canada and Mexico, we can deliver your order to a freight forwarder located on the U.S. side of the border.
For all other international destinations, please contact us by email. With more than 10 years of international logistics experience, our team will be happy to help find the best available shipping solution for your order.
Order Tracking
Once your order ships, you will receive an email with your tracking number, allowing you to follow your delivery directly on the carrier’s website.
You can also log in to your Acerka account at any time to view your order information and tracking details.
If you need any assistance, our team is always happy to help.
Receiving Your Order
Please inspect your package carefully at the time of delivery. If you notice any visible damage to the outer packaging, note it with the carrier before signing and take photos immediately.
If possible, open the packaging and inspect the product before accepting the delivery. If the item itself is damaged, you may refuse the delivery. If the product is in good condition, please accept it.
If you notice any issue after delivery, please contact our team and we will be happy to assist you.
Damaged or Defective Items
Please inspect your product carefully upon delivery. Any visible damage should be noted on the delivery receipt and reported to Acerka immediately.
Damage that is not documented at the time of delivery may be considered to have occurred after receipt and may not be covered. Any defects, damage, or significant product variations must be reported within 7 days of delivery. After this period, the product will be considered accepted in its delivered condition.
If an issue is reported within the required timeframe, our team will work with you to find an appropriate resolution. If a damaged or defective item is approved for return, the product price, applicable taxes, and original delivery fees will be refunded.
Questions?
Our team is here to help. Reach out at support@acerka.com or 866.6.ACERKA and we'll get back to you as soon as possible.