Shipping & Delivery

Fast, Reliable Delivery — Right to Your Door

At Acerka, we're committed to getting your order to you quickly and safely.

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Processing & Lead Times

Orders are processed within 1 business day of purchase. Once your order ships, you'll receive a confirmation email with your tracking information.

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Shipping Costs

Shipping is calculated at checkout based on your delivery address, order size, and weight. You'll see the exact cost before completing your purchase — no surprises.

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Delivery Methods

We ship via trusted carriers including FedEx, and freight partners depending on the size of your order. Deliveries are made to your door (curbside or front entrance).

Please note: At this time we do not offer White Glove or room-of-choice delivery. Assembly and setup are not included.

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Where We Ship

We currently ship to the contiguous United States (lower 48 states). 

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Order Tracking

Once your order ships, you'll receive an email with your tracking number. You can use it to monitor your delivery in real time directly on the carrier's website.

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Receiving Your Order

Please inspect your package upon delivery. If you notice any visible damage to the outer packaging, note it with the carrier before signing and take photos immediately.

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Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at support@acerka.com with photos and your order number. We'll make it right.

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Questions?

Our team is here to help. Reach out at support@acerka.com or 866.6.ACERKA and we'll get back to you as soon as possible.

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