Frequently asked questions

When in stock, Acerka products typically ship from our warehouse within 1 business day. Delivery generally takes 2–6 business days, depending on the destination and carrier.

For products that are not currently in stock, the estimated lead time is approximately 6–8 weeks.

What delivery options are available?

Acerka offers three delivery options:

• Standard Delivery: Your order is delivered to your door.
• In-Room Delivery: Your order is placed in the room of your choice, with the packaging left intact.
• White Glove Delivery: Your order is delivered to your room of choice, unpacked, and the packaging is removed. Light assembly is also included when required.

Acerka offers three delivery options:

• Standard Delivery — $99: Your order is delivered to your door. Standard Delivery is free on orders over $1,000.
• In-Room Delivery — $199: Your order is placed in the room of your choice, with the packaging left intact.
• White Glove Delivery — $299: Your order is delivered to the room of your choice, unpacked, and all packaging is removed. Light assembly is also included when required. White Glove Delivery is free on orders over $5,000.

Acerka primarily ships with FedEx. We are one of the few furniture companies in the U.S. to have our packaging tested and approved by the FedEx Packaging Lab.

As part of this process, several of our packaged products were sent to FedEx facilities for rigorous drop and transportation testing. This helps ensure that our packaging is designed to protect your furniture throughout transit and arrive in the best possible condition, providing additional peace of mind with every delivery.

For Standard Delivery, the carrier typically does not contact you in advance. For In-Room and White Glove Delivery, the carrier will contact you to coordinate the delivery.

If you miss a Standard Delivery attempt, Acerka will cover the additional charge for the first missed delivery. For any additional delivery attempts, Acerka will be required to charge the applicable redelivery fees before a new delivery can be scheduled.

Acerka primarily ships within the 48 contiguous United States. For Canada and Mexico, we can arrange delivery to a freight forwarder located on the U.S. side of the border.

For other international destinations, our team will be happy to explore available shipping solutions. With more than 10 years of international logistics experience and deliveries completed in over 35 countries, we are well equipped to assist with international orders.

Acerka plans to begin direct sales in Europe in Q2 2027.

Your shipping address may be changed before delivery. Please contact our team as soon as possible, and we will do our best to accommodate your request.

Please note that address changes may result in additional carrier or rerouting fees, which will be the responsibility of the customer.

Most Acerka products arrive fully assembled. You can check the specifications section on each product page to confirm whether assembly is required.

When assembly is necessary, the process is simple and typically takes only a few minutes. With Standard and In-Room Delivery, assembly is the customer’s responsibility. For coffee tables and dining tables, we recommend having two people available to safely position the tabletop.

With White Glove Delivery, the delivery team will take care of placing and installing the tabletop when required.

At Acerka, we take care in creating and selecting furniture we hope you’ll love. If you change your mind, eligible items may be returned within 60 days of purchase.

Returned items must be in as-new condition and in their original packaging. Once we receive the item, we’ll inspect it before processing your refund. A 5% restocking fee applies. Original outbound shipping charges and return shipping costs are non-refundable. Custom and made-to-order items are final sale and cannot be returned.

Approved refunds are issued to the original payment method.

If you purchased Redo return coverage at checkout, your return shipping is covered. Start your return here. 

If you don’t have Redo coverage, email info@acerka.com to initiate a return.

At Acerka, we are committed to creating products with uncompromising quality and care. In a world where products are too often treated as disposable, we design our furniture with durability and longevity in mind.

Acerka offers a limited 5-year warranty to the original purchaser covering manufacturing defects affecting structural frames and springs, as well as eligible mechanical components such as drawer and door glides, table extensions, hinges, locks, and cranks.

Because wood is a natural material, variations such as small splits, knots, grain patterns, joint lines, and other organic characteristics are normal and are not considered defects. The warranty also does not cover expansion, contraction, or other changes caused by unusually high or low humidity.

The limited warranty does not cover normal wear and tear, accidental damage, misuse, or environmental conditions, including:

• Rust or tarnishing of metal caused by moisture, humidity, scratches, or abrasive materials
• Cracks or breakage of glass and mirrors
• Staining, discoloration, or natural changes in the color or texture of marble and other natural stones

Warranty coverage applies only to the original purchaser and is subject to inspection and verification of the reported defect.

Made-to-order and custom furniture items are final sale and cannot be returned or refunded once production has begun, except in cases of damage or defect upon arrival.

This includes items with custom dimensions, personalized finishes, fabrics, colors, or special design modifications.

Please notify our team within 48 hours of delivery if your item arrives damaged. To assist with the claim process, provide clear photos of the product, packaging, and a description of the issue by contacting info@acerka.com.

Depending on the situation, we will arrange a replacement, repair, or refund accordingly.

If your item arrives damaged, please retain all original packaging and take clear photos of both the product and the packaging.

Contact our team as soon as possible so we can assist you with the resolution process.

Orders may be modified or canceled within 24 hours of being placed. Please contact our team as soon as possible for assistance.

Acerka accepts major credit cards, including Visa, Mastercard, and American Express, as well as accelerated payment options such as Apple Pay and Google Pay.

For orders over $10,000, a member of our sales team will contact you to arrange payment by bank wire or ACH. 

Yes, an order confirmation email will be sent shortly after your purchase is completed. Shipping confirmation and tracking details will be provided once your order has shipped.

Our team is available to assist you by phone at 866.6.ACERKA, via live chat, or by email at info@acerka.com.

Acerka uses FSC-certified solid American oak and carefully selected premium materials across its collections. Our wood is Grade A quality, and applicable materials meet GREENGUARD Gold certification standards.

We also support responsible initiatives that contribute to forest restoration and tree planting, including Greenspark and the National Forest Foundation.

Because materials vary by product, you can find the exact composition and specifications on each individual product page.

Yes, natural variations in wood grain, fabric texture, and stone veining are part of the beauty and authenticity of Acerka products, making each piece uniquely distinctive.

Acerka products feature high-performance Sunbrella® fabrics, known for their durability, stain resistance, and suitability for both residential and commercial environments.

Yes, Acerka offers material and fabric samples to help you experience colors and textures before purchasing. Order Material Samples

Yes. Natural variations in wood, glass, and stone are part of the beauty and authenticity of Acerka products, making every piece uniquely distinctive.

Wood: Natural wood can vary in grain, tone, texture, knots, and markings. These differences are inherent to the material and are not considered defects.

Glass: Handcrafted glass may show subtle variations in color, transparency, thickness, shape, or small air bubbles. These characteristics are a natural result of the production process and make each piece unique.

Natural stone: Marble, travertine, and other natural stones will vary in veining, color, texture, and pattern. No two slabs are exactly alike, so the product you receive may differ slightly from the images shown online.

Product photography is intended to represent the overall appearance of each piece, but natural materials will always have their own individual character.

Yes. Acerka uses high-performance fabrics selected for their durability, resistance, and suitability for both residential and commercial environments.

Our fabrics feature a substantial, durable construction and a minimum abrasion rating of 40,000 cycles, helping them withstand frequent everyday use.

They also meet California TB 117-2013 flammability requirements. Detailed fabric specifications and certifications can be found on each individual product page.

Acerka’s Lifetime Warranty covers the original purchaser of our upholstered sofas, sectionals and chairs when used in a residential setting. The warranty applies to the frame, springs and seat cushions for the lifetime of the product. Upholstery fabrics, leathers and other surface materials are excluded from the Lifetime Warranty and may be covered separately under their applicable warranty terms.