Shipping policy

Processing and Lead Times

In-stock products ship within 1 business day. Products that are not in stock usually take 6 to 8 weeks to ship.

These are processing and shipping timeframes, not delivery dates. Once your order ships, we’ll email you a shipping confirmation with tracking information.

If we learn that your order will ship later than the timeframe provided, we’ll contact you with an updated timeframe and information about your options.

Shipping Costs and Delivery Options

We offer the following delivery options:

Standard Delivery: $99, or free on orders over $1,000
In-Room Delivery: $199
White Glove Delivery: $299, or free on orders over $5,000

The delivery option and any applicable shipping cost will be shown at checkout before you complete your purchase.

Where We Ship

We currently ship throughout the contiguous United States, including the lower 48 states.

For orders to Canada or Mexico, we can deliver to a freight forwarder located on the U.S. side of the border.

For other international destinations, please contact us to discuss available shipping options.

Order Tracking

After your order ships, we’ll email you tracking information so you can follow your delivery through the carrier. You can also log in to your Acerka account to view your order information and tracking details.

Receiving Your Order

Please inspect your package when it arrives. If you see damage to the outer packaging, note it on the delivery receipt and take photos. If possible, inspect the product before accepting delivery. If the product itself is damaged, you may refuse delivery. If the product is in good condition, please accept it.

Damaged or Defective Items

Please report damage, defects, or significant product variations within 7 days of delivery. If you notice visible damage at delivery, note it on the delivery receipt and take photos. Contact us with your order number, a description of the issue, and photos so our team can help.

If a damaged or defective item is approved for return, we will refund the product price, applicable taxes, and original delivery fees.